Smart Power Privacy Policy

At Smart Power, we value and respect the privacy of our customers, employees, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, our services, and our website.

1. Information We Collect

We collect different types of information, including:

• Personal Information: Name, email address, phone number, mailing address, and other information that identifies you as an individual.
• Usage Data: Information collected automatically when you visit our website or use our services, such as IP address, browser type, operating system, pages visited, and interaction times.
• Device Information: Information about your device, such as mobile phone, computer, or smart home device connected to our services.
• Payment Information: When making purchases, we collect payment card details, billing address, and transaction data.
• Energy Data: Data related to your energy usage, consumption patterns, and device settings if applicable.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To provide, manage, and improve our energy solutions, products, and services.
• Customer Support: To communicate with you and respond to inquiries, requests, and complaints.
• Billing and Payments: To process payments, handle billing, and manage account information.
• Personalization: To customize the user experience and recommend products and services that are relevant to you.
• Security: To protect the security and integrity of our systems, services, and data.
• Legal Compliance: To comply with legal obligations and protect our legal rights.

3. Sharing Your Information

We may share your personal information in the following cases:

• Service Providers: With third-party vendors and partners who help us operate, maintain, and improve our services (e.g., payment processors, cloud service providers).
• Legal Requirements: To comply with legal processes or regulations, or in response to valid requests by law enforcement or government agencies.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.

4. Your Privacy Rights

Depending on your location, you may have rights under local laws regarding your personal data, including:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request the correction of inaccurate or incomplete personal data.
• Deletion: The right to request the deletion of your personal information, subject to certain exceptions.
• Data Portability: The right to obtain a copy of your data in a structured, commonly used, and machine-readable format.
• Opt-Out: The right to opt out of receiving marketing communications.

To exercise any of these rights, please contact us at [insert contact email/phone number].

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website. You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected data from a child under 13, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the updated policy on our website, with a revised effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us